Giving Up

AT&T

I’ve almost given up. I’ve never liked Bellsouth, quite honestly. Then they were bought by AT&T. Two wrongs never make a right. The merging of two bad, monopolistic companies…definitely not right.

I hate AT&T. I don’t just dislike the company. I hate the company. I’m already forced to use their cell phone service due to the fact that almost everyone I know uses them (begrudgingly as well), and it’s free to speak to them. Now I have to use their phone/DSL service because they bought out Bellsouth, and I’ve been given even more reasons to loathe them.

“Loathe” is a great word, but being a Christian, I don’t get to use it very often in the first-person.

Customer service for my cell phone with AT&T…bad.

Customer service for my phone line with AT&T…bad.

Customer service for my DSL broadband connection with AT&T…HORRIBLE.

I already documented my experience with AT&T in an ancient blog (the phase where I thought I could afford an iPhone). Three hours wasted in the store to no result. No iPhone. No Blackberry. Nothing.

Now my DSL has taken to randomly shutting off for no apparent reason, sometimes for up to twenty hours. Read that again. TWENTY HOCKIN’ HOURS.

Actually, as I’m typing up this blog, I’m not doing it in the built-in WordPress text editor. Can you guess why? Because I cannot access the Internet. I’m not even going to be able to post this until my connection decides to start working again.

Do I sound whiney yet? Well, you try figuring out how to pay an online that is due before midnight without a connection while you’ve already taken your shower and made the decision to lounge around in your pajamas for the remainder of the evening. It’s annoying. Really annoying.

It’s happening on a nearly-daily basis. Not for twenty hours, no, but for one or two hours at a time. AT&T’s response?



“We’re working through some technical problems in your area. Your connection should be functioning properly by 8 AM tomorrow morning.”

I haven’t even begun to delve into the matter fully. I’ve had Email problems as well. I can receive Emails while at home, but cannot respond to them. AT&T has no answer for this problem. My Email works fine everywhere else.

They also restrict the amount of data that is downloaded within a certain amount of time. If I buy a movie from the iTunes Store, AT&T observes my data flow, decides that I must be downloading a movie illegally, and CUTS OFF MY CONNECTION. Yes, I’m serious. I guess “unlimited” doesn’t actually mean unlimited.

There’s more, but I’m tired of talking about it. I’m going to go reset my modem and see if it’s working yet.

I’m switching to another service. Suggestions, anyone?

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10 thoughts on “Giving Up

  1. Ryan J says:

    Dang. And I thought Verizon was bad in this area. That totally sucks, man.

  2. Heather says:

    Ryan Austin – I have to say that I actually like my cell service provider, AllTell. Free in network calling – and that whole MyCircle thing. Very cool. We get service better than Sprint… Believe me, they have tried so hard to get us to go with them but when we take the phones out together to compare; there is no comparison, alltell beats sprint everytime! In my humble opinion, go with AllTell.

  3. ryanaustindean says:

    Ahhh, but it gets even more complicated, Heather. The cell phone service and customer support is bad, but my main gripe is home DSL. The reason I’m restricted as far cell service goes is that the church uses a business account with AT&T, thereby tying my hands behind my back. To make things worse, the iPhone is an AT&T exclusive phone; I plan on getting one within the next year, if at all possible. The DSL service is what has to go NOW. Maybe if the iPhone branches out when the exclusivity contract expires I’ll switch, but who knows?

  4. Sorry to hear about all your problems. But look on the light side, I have a new blog (not doing away with the old one though). It’s http://dearwormwood.wordpress.com, and I must say, I’m loving wordpress. Now if google would just hurry up and buy them out, so I can get all the good features, yet still link everything to my gmail…hmmm….

    Anyway, check out The Screwtape Letters, it’s a total ripoff of C. S. Lewis, but I don’t think he’ll say anything. He’s been dead 44 years.

  5. ryanaustindean says:

    Hey, dude. I already added the Blogspot Screwtape Letters to my blogroll. Is that one dead or something?

    I’m a huge C.S. Lewis fan. I have his complete works (sans the Narnia series) in this massive hardcover book. It’s like carrying around a desk.

  6. thanh3 says:

    But Ryan, with AT&T you get to talk to me for free!!

  7. Nix the blogspot link. I couldn’t get it to work like I wanted. Just don’t tell Google that I’m straddling the blog-o-fence.

    http://dearwormwood.wordpress.com

  8. jason avant says:

    good ole fashion VONAGE.COM …. they usually have good DSL … HA HA HA HA

  9. ryanaustindean says:

    Jessy…you afraid of Google? That’s the problem with the G-company. They own your soul now. That’s sad.

  10. Yes. They do.

    I pray to Larry and Sergey every morning…after Jesus of course.

    Google-nerd tidbit.

    I just heard today that Google developed their own 36 GB switch that can house 48 ports. They dumped Cisco’s measly 24 port switches so they could impliment their OWN GOOGLE SWITCH! Yikes! Legitimate hardware now?

    And we all thought the one world guvment was going to evolve from the UN. Hah!

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