I’ve almost given up. I’ve never liked Bellsouth, quite honestly. Then they were bought by AT&T. Two wrongs never make a right. The merging of two bad, monopolistic companies…definitely not right.
I hate AT&T. I don’t just dislike the company. I hate the company. I’m already forced to use their cell phone service due to the fact that almost everyone I know uses them (begrudgingly as well), and it’s free to speak to them. Now I have to use their phone/DSL service because they bought out Bellsouth, and I’ve been given even more reasons to loathe them.
“Loathe” is a great word, but being a Christian, I don’t get to use it very often in the first-person.
Customer service for my cell phone with AT&T…bad.
Customer service for my phone line with AT&T…bad.
Customer service for my DSL broadband connection with AT&T…HORRIBLE.
I already documented my experience with AT&T in an ancient blog (the phase where I thought I could afford an iPhone). Three hours wasted in the store to no result. No iPhone. No Blackberry. Nothing.
Now my DSL has taken to randomly shutting off for no apparent reason, sometimes for up to twenty hours. Read that again. TWENTY HOCKIN’ HOURS.
Actually, as I’m typing up this blog, I’m not doing it in the built-in WordPress text editor. Can you guess why? Because I cannot access the Internet. I’m not even going to be able to post this until my connection decides to start working again.
Do I sound whiney yet? Well, you try figuring out how to pay an online that is due before midnight without a connection while you’ve already taken your shower and made the decision to lounge around in your pajamas for the remainder of the evening. It’s annoying. Really annoying.
It’s happening on a nearly-daily basis. Not for twenty hours, no, but for one or two hours at a time. AT&T’s response?
“We’re working through some technical problems in your area. Your connection should be functioning properly by 8 AM tomorrow morning.”
I haven’t even begun to delve into the matter fully. I’ve had Email problems as well. I can receive Emails while at home, but cannot respond to them. AT&T has no answer for this problem. My Email works fine everywhere else.
They also restrict the amount of data that is downloaded within a certain amount of time. If I buy a movie from the iTunes Store, AT&T observes my data flow, decides that I must be downloading a movie illegally, and CUTS OFF MY CONNECTION. Yes, I’m serious. I guess “unlimited” doesn’t actually mean unlimited.
There’s more, but I’m tired of talking about it. I’m going to go reset my modem and see if it’s working yet.
I’m switching to another service. Suggestions, anyone?